Delivery Information

At Prime Vape Shop, we aim to deliver your favorite vaping products to your doorstep quickly, securely, and discreetly — no matter where you are in Canada.

Shipping Options

We offer the following shipping methods:

• Standard Shipping:
  • Delivery in 2–4 business days
  • Available across most postal codes in Canada
•  
• Express Shipping (Selected cities only):
  • Delivery in 1–2 business days
  • Automatically shown at checkout if available in your area

Shipping Charges

FREE DELIVERY ON ALL ORDERS FOR A LIMITED TIME

Delivery Areas

We deliver across Canada, including metro cities, towns, and remote regions.

If your area is currently unserviceable due to courier restrictions, our team will contact you for alternatives or a full refund.

Order Processing Time

• Same day delivery available on all orders (conditions apply)
• Orders placed before 12 PM (Mon–Sat) are usually processed same day
• Orders placed after 12 PM or on Sundays/public holidays are processed the next business day

Tracking Your Order

Once your order ships, you’ll receive an email and/or SMS with:

• Your tracking number
• A link to the courier tracking page
• Estimated delivery date
•  

You can also track your order in your Prime Vape Shop account dashboard.

Delivery Requirements

• Age Verification: Deliveries may require valid government-issued ID (19+)
• Please ensure someone is available to receive the package during delivery hours
• The courier will make up to 2 delivery attempts before returning the package
•  

Discreet Packaging

All orders are shipped in plain packaging with no vape-related labels, ensuring privacy and discretion.

Delivery Delays

While we aim to meet all estimated delivery timelines, delays can occur due to:

• Courier network issues
• Weather conditions
• Remote area logistics
•  

If your order is delayed beyond 5 working days, please contact us.

Contact Us

For delivery or shipping-related queries, reach out to:

Store Hours:

    Mon to Fri: 7:00 AM – 10:00 PM

• Sat & Sun : 7:30 AM – 9:30 PM
• Email: support@primevapeshop.com
• Phone: +1 905-272-9779